What is the return and exchange policy?
Our goods come with guarantees that cannot be excluded under the United States Federal Trade Commission FTC. You are entitled to a replacement or refund for a major failure for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Without limiting the foregoing, if an item you receive is defective or incorrect, we will replace it with a non-defective item or provide you with a refund of the cost of the item, provided that:
you contact us at email@example.com within 30 days of receiving the item, citing your order number and identifying the defect you return the item within 7 days of contacting us. Items purchased as part of a kit, set or a multi-item pack must be returned as a whole set We will send you a return label to use in order to return us the defective or incorrect item.
This policy does not apply to change-of-mind returns, or for reasons that the product doesn’t suit your skin tone or similar. If you change your mind about the product, please see instructions below under “What happens if I am unhappy with the product I purchase or I changed my mind?”.
Refunds will only be made to original payment method. For refunds requested over 30 days of completing a payment, a credit voucher will be given in place of a refund. There is a no-refund policy for any wholesale item, or any solution that is sale over our wholesale collections.
What happens if I am unhappy with the product I purchase or I changed my mind?
Shopping online can be tricky, however, should you wish to return an item that you’ve purchased, please email us at firstname.lastname@example.org. You will need to ship us back the item and a credit voucher will be issued to you once we have received the items and inspected them. The Credit voucher can be used for online purchase only. Please be advised that the items must meet the following conditions before any refund will be issued.
Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner
Items purchased as part of a set or a multi-item pack must be returned as a whole set
Gifts with Purchase and samples must also be returned if it is included in the purchase.
Items purchased on wholesale, sale and discounts are non-exchangeable and non-returnable